McGuire Consulting classes cover telecommunications, analog and digital circuits, T1, multiplexing, DSL, and ISDN

The following represent one-day classes.

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VOIP I - IP Long Distance Calling

Description

This is an introductory level class for people with little prior exposure to voice over IP and who need an understanding of the technology's fundamentals and operations as well as the common industry buzzwords.

The class begins with an overview of the benefits, components and requirements of the technologies that allow telephone calling over an IP data network. A more detailed discussion follows covering call control servers and softswitches, media and signaling gateways, session initiation protocol (SIP), and the real time protocol (RTP). Next, implementation issues are discussed such as network performance and quality of services metrics, bandwidth determination and optimization, carrier services, IP trunking, service level agreements, firewalls and session border controllers.

Prerequisites: Basic IP data communications, basic voice communications, and basic telecommunications knowledge would be recommended.

Detailed Outline

Sample Workbook Pages



VOIP II - IP Telephony Systems

Description

This class covers the technologies and capabilities of IP-based telephone systems, which will replace traditional office telephone or PBX systems. It would be useful for people involved with PBX issues, especially those surrounding the migration to this technology.

The discussion in this class addresses two critical topics - the technologies involved in the building and implementation of IP telephony systems and the related issues involving the integration of IP telephony with other applications and systems in the office. The first important topic covers the technologies and methods for replacing the office PBX function including costs and benefits, IP-PBX, P2P telephony, hosted PBX, IP-Centrex, hybrid approaches, open source software, and virtual call centers. The next section covers integration issues such as the desk-top environment, soft-phones, unified communications, web services, voice-enabled applications, security and vulnerabilities, testing and diagnostics.

Prerequisites: A basic background in voice communications and IP data networking.

Detailed Outline

Sample Workbook Pages


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McGuire Consulting provides telecommunications training and consulting services