1. IP Telephony System Components

• Call controller/manager
• IP Phones
• Media and signaling gateways
• Application and media servers
• Protocols: RTP, SIP, RTCP, TCP/IP
• Proxy servers
• Strategic benefits
• Important standards

2. LAN Upgrade Requirements

• Performance of the LAN
• Bandwidth requirements
• Traffic prioritization
• VLANs
• Ethernet switch requirements
• Router requirements
• Power over Ethernet (POE)
• LAN wiring
• HVAC and power
• Performing baseline audit

3. IP PBX Implementations

• Configuration examples
• Server types
• Software only Vs turnkey
• Operating system support
• Open source systems
• SIP calling features
• Capacities - call processing
• Peer-to-peer systems
• Hosted PBX/IP Centrex services
• Hybrid-legacy approach
• Migration options
• Remote extensions and support
• IP telehpony in the call center
• Virtual call centers

4. The Desktop Environment

• IP hard phones
• IP phone application software
• Broadband CODECs
• Softphones and PC integration
• Click to dial
• Instant messaging integration
• Presence server duties
• Unified Communications (UC) applications
• Integrating voice with UC
• Web 2.0/web services
• Voice enabled applications
• Microsoft's Communications Server
• Integrating WiFi and cellular phones

5. Planning and Management

• VOIP 2nd generation
• Security vulnerabilities
• Building secure VOIP systems
• Firewall upgrades
• NAT concerns and solutions
• Reliability and backup
• Testing and diagnostics
• RTCP-XR reporting
• SIP advanced features and applications
• Developing and RFP